This simple yet profound commitment became the foundation upon which Empra was launched and built.
Over the past three years, our founders have dedicated themselves to working closely with over 200 B2B SaaS companies.
Through this journey, they witnessed the critical importance of customer success and the power of effective retention strategies. These elements significantly impact a company’s ability to secure capital and achieve consistent, sustainable growth.
This is why Empra was founded: to provide companies with the tools and expertise needed to enhance customer retention and achieve consistent revenue growth.
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We create tailored customer success strategies, ensuring companies deliver excellent support and engagement.
With our CS 3.0 methodology, we use data-driven and proactive techniques. Our methods focus on enhancing customer interactions, optimising support, and creating a seamless experience, which in turn reduces customer churn and drives sustainable growth.
It costs up to five times more to acquire a new customer than to retain an existing one.
Increasing customer retention rates by just 5% can increase profits by 25% to 95%
67% of churn could be avoided if businesses resolved issues during onboarding
"Customer Success is where 90% of the revenue is"
Jason Lemkin, MD of Storm Ventures and SaaStr